Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-solutions-for-customer-retention-in-repair-shops.livebursts.com (hereafter referred to as “AI Solutions,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information we receive from users accessing our website, applications, services, and products (collectively, the “Services”).

Scope

This Privacy Policy applies to all aspects of our Services, including our website, mobile apps, online forms, newsletters, emails, and any other digital communications. However, please be advised that this policy does not cover third-party platforms or services you may access through links on our website. These external sites have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy governs your interactions with us in the following scenarios:

  1. Using our applications and Services as an authorized user.
  2. Visiting our websites linked to this Privacy Policy.
  3. Communicating with us via emails, calls, text messages (SMS), or newsletters.

Personal Data Collection

We collect various types of personal information, including but not limited to:

  • Account Information: Details related to your user account creation and maintenance.
  • Payment Information: Credit card details, billing addresses, and payment transaction records.
  • Financial Information: Banking information for direct payments or refunds.
  • Purchase Information: History of purchases, order details, and product preferences.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device for analytics purposes.
  • Location Data: Geographic data from your device when using our location-based services.
  • Feedback: Your responses to surveys, feedback forms, or product reviews.
  • Social Media Information: Details obtained through social media integrations, such as user profiles and posts.
  • Product Information: Preferences, specifications, and usage patterns of products you interact with on our platform.

We collect this data through various methods: direct input from users, automated tracking technologies (like cookies), forms, surveys, and interactions with our Services. Additionally, third-party service providers may share Personal Data with us, subject to their respective privacy agreements.

Cookies

We use cookies to enhance your experience on our platform and for analytical purposes. Cookies are small text files stored on your browser or device that enable us to:

  • Strictly Necessary: Ensure basic functions of our website work properly.
  • Preference: Remember your preferences and settings.
  • Analytics: Analyze user behavior to improve our Services.

You have control over non-essential cookies through our Cookie Manager, allowing you to manage or block specific types of cookies. Please note that disabling certain cookies may impact your user experience on our site.

Retention and Deletion

We retain Personal Data for as long as necessary to fulfill the purpose for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when the purpose is no longer relevant, we delete or anonymize the data securely.

Security Measures

We have implemented robust organizational and technical security measures to protect your Personal Data from unauthorized access, use, or disclosure. These include encryption for data at rest and in transit, secure third-party processors, and regular security assessments.

Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect or solicit Personal Data from minors. If you believe we have collected such information by mistake, please contact us immediately using the details provided below.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access and rectification of your data.
  • Erasure or deletion of your data.
  • Restriction or objection to the processing of your data.
  • Data portability.
  • The right not to be subject to automated decision-making processes.
  • The right to lodge a complaint with a data protection authority.

To exercise these rights or have any data-related queries, please contact our privacy team at your earliest convenience. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically for any updates.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please reach out to us:

  • Email: contact@ai-solutions-for-customer-retention-in-repair-shops.livebursts.com
  • Address: [Provide the physical address]

We appreciate your trust in providing us with your personal data, and we are committed to handling it responsibly.